State Farm® Insurance Agent Ginny Thompson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin Witten
April 13, 2026
2
out of
5
rating by Kevin Witten
"Pleasant costumer service. Not going to cover much of anything."
We responded:
"I appreciate your compliment on our agency's customer service. I will be happy to discuss your claim and see if we can assist you further. "
Hannah Murdoch
April 9, 2026
1
out of
5
rating by Hannah Murdoch
"Awful. I spoke with Christy on obtaining liability insurance for interim driving needs, explained to her that I would be attempting to get into a rental as well as purchase a vehicle the same day. She assured me I had coverage, yet did not send me proof of coverage. I went to the dealership and had nothing to show, can’t rent a vehicle without this. I call the office this morning and speak to Jessica, who assured me I had coverage. I asked for that to be sent to me so that I can finish purchasing my vehicle as well as get into a rental TODAY. She told me “I’m sending it to your email now.” That was over an hour ago. So I call, because I need this insurance now (again, trying to get into a rental) and Andrew answers. I explained my situation calmly and politely, and he says they’re working on it. I explained again that I not only need this asap but I was given false pretenses that proof of coverage was being provided to me. I asked to speak to Christy, and he then started talking over me, saying “let me explain this to you.” I asked him not to talk over me, & stated that my frustrations were valid and growing with this situation. He continued to talk (full sentences mind you) about how Christy and supervisors weren’t there today and they would get back to me. Then he went silent after I asked for an eta on the documents because literally EVERYTHING I need to do is on hold waiting for a policy number. He told me “today.” Maybe Andrew should work in a field where he doesn’t have to interact with people. Especially people who have legitimate needs & distaste for being talked down to. Don’t waste your time with this office. I hope this finds the supervisor."
Ryan Heiman
February 21, 2026
5
out of
5
rating by Ryan Heiman
"Awesome customer service, always helpful and never a wait ! Jessica is amazing she made this process so much easier!!!"
We responded:
"Ryan thank you for the 5 star review on Jessica and our customer service. She is definitely a valuable team member always ready to help."
Will Lukens
January 8, 2026
5
out of
5
rating by Will Lukens
"Best insurance office in the Hill Country!!! Imagine "Jake" is your best friend?!"
We responded:
"Thank you for taking the time to leave us a review, Will. Our State Farm office in Boerne would be nothing without policyholders like you!"
Glen Boehm
December 4, 2025
5
out of
5
rating by Glen Boehm
"Always professional and great to work with!"
We responded:
"Hey, Glen! Thanks for sharing your experience. I’m glad to hear that working with us has been professional and positive. We really appreciate your feedback!"
G Carvallo
November 15, 2025
1
out of
5
rating by G Carvallo
"After Morgan left the company, service left much to be desired. Lack response and knowledge, poor communication, not assisting with specific questions about rates, and refusing to let me speak to my agent: unfortunate."
We responded:
"Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and that we missed the mark for you — that’s never the level of service we aim to provide. I’d really appreciate the chance to look into what happened, address your concerns about communication and rate questions, and make things right. When you have a moment, please reach out to me directly so I can personally assist you and ensure you get the support you were looking for."
Sara Primary Lieck
November 10, 2025
5
out of
5
rating by Sara Primary Lieck
"I have had the pleasure of being with state farm since the purchase of my first car. I choose to pay premium price for premium service. However the best customer service i have received was from the employee, Andrew. Not only did he reach out to me by phone, left a voicemail and then texted me to ensure my questions and worries ASAP. Also through the app state farm made submitting quote and checking the status of any accident claim. Again shoutout to Andrew."
We responded:
"Thank you, Sara, for sharing your experience! I'm happy to know that Andrew provided you with outstanding service and that our app has been helpful for your needs. We appreciate your loyalty and are always here to assist with any questions or concerns. Let us know if there's anything else we can do for you!"
martin Alvarado
September 12, 2025
5
out of
5
rating by martin Alvarado
"All the time they are for you,all the time they answer the phone and help with your question"
We responded:
"Thank you, Martin! I'm happy to know that our team is consistently available to assist you and answer your questions. Your satisfaction is important to us. Let us know if there's anything else we can do for you!"
Marie fisher
September 11, 2025
5
out of
5
rating by Marie fisher
"Excellent and friendly service. Anytime I have questions or any type of issue, Take the time to answer my questions and help with any solutions I need. Jessica helped me today, Very pleasant and helped to resolve my issue. I definitely recommend this State Farm agency."
We responded:
"Thank you, Marie, for your wonderful feedback! I'm delighted to hear that Jessica provided you with excellent service and was able to assist with your questions and solutions. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
400 Rosewood Apartments
August 14, 2025
5
out of
5
rating by 400 Rosewood Apartments
"I don’t know what I would do without Gina Thompson and her girls. Jennifer is an absolute rockstar. They have walked me through every step of life with Insurance and even been a listening error when it wasn’t Insurance these girls are absolutely amazing. I will never use anybody else."
We responded:
"Thank you, Jeanette! I'm so happy to hear about your positive experience with our team. Jennifer and the rest of us are committed to supporting you through every step. We truly appreciate your trust and loyalty. Let us know if there's anything else we can do for you!"
Michelle Struchtrup
July 11, 2025
5
out of
5
rating by Michelle Struchtrup
"Kristi went out of her way to help me in my time of need by helping me with all my options related to my life insurance policy. I had decided that I needed to cash it out because of hardship and Kristi talked to me about my options. she even delivered a check personally to my door twice. I highly recommend this business and Kristi because they do care about your needs."
We responded:
"Thank you, Michelle, for sharing your experience! I'm so happy to hear that Kristi was able to assist you during a challenging time and provide you with the necessary options for your insurance policy. Her dedication to delivering your check personally speaks volumes about her commitment to our customers. We're grateful for your recommendation and are always here to help with any future needs!"
Edward Castaneda
April 25, 2025
5
out of
5
rating by Edward Castaneda
"I had the pleasure of working with Kerissa Tomlinson for both my auto and life insurance needs, and I couldn’t be more satisfied with the experience. From the very beginning, Kerissa was professional, knowledgeable, and incredibly patient. She took the time to explain all my options clearly, answered every question I had, and made sure I felt confident and comfortable with my choices. What really stood out was how personable and genuinely helpful she was throughout the entire process. It didn’t feel like just another transaction—Kerissa made it feel like she truly cared about finding the best coverage for me and my family. If you’re looking for someone who’s reliable, thorough, and easy to work with, I highly recommend Kerissa. She made what could have been a stressful experience simple and stress-free"
We responded:
"Thank you, Edward, for sharing your experience! I’m glad to hear that Kerissa was able to help with your auto and life coverage. Her professionalism and thoughtful approach really stand out. It’s great to know the process felt smooth and easy for you. If you have any questions in the future, feel free to reach out."
Adora Guiding Light
April 24, 2025
1
out of
5
rating by Adora Guiding Light
"At the end of the day you could tell they don't care about people."
We responded:
" Hi Adora, we take feedback seriously and always strive to help people in a meaningful way. However, we couldn’t find a record of working with you. If there’s been a misunderstanding or you’d like to share more, we’re here to listen."
Gatlin Magee
March 4, 2025
5
out of
5
rating by Gatlin Magee
"Jessica was an amazing help got me more coverage at an even better rate highly recommend her and will be referring friends and family to her!"
We responded:
"Thank you, Gatlin, for sharing your experience! I'm so happy to hear that Jessica was able to assist you in getting more coverage at a better rate. Your recommendation means a lot to us, and we truly appreciate you referring your friends and family. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Aedan Petty
March 4, 2025
5
out of
5
rating by Aedan Petty
"Fantastic customer service and attention to detail. Kerissa was quick to respond to my questions and I had quotes in my hand within the day. They had the best quotes by far with even better coverages than the competition. The whole process was smooth and I am extremely satisfied with the whole deal."
We responded:
"Thank you, Aedan, for sharing your experience! I'm happy to know that Kerissa was able to assist you promptly and provide you with competitive quotes. It's great to hear that the process went smoothly and that you're satisfied with the coverage. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Susan “Sue” Bridges
February 28, 2025
5
out of
5
rating by Susan “Sue” Bridges
"Very knowledgeable... perfectionist and very compassionate!!"
We responded:
"Thank you, Sue, for your wonderful feedback! I'm delighted to know that you found our service knowledgeable and compassionate. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Brandi Stewart
February 14, 2025
5
out of
5
rating by Brandi Stewart
"Mrs Schuchardt was very helpful and fast with getting a quote for auto insurance and life insurance for me. She made the process very easy getting my new policies started."
We responded:
"Thank you, Brandi, for sharing your experience! I'm glad to hear that Jennifer was able to assist you efficiently with your quotes. Making the process easy and smooth is always our aim. If you have any more questions or need further assistance, feel free to reach out!"
Ginny Green
February 3, 2025
5
out of
5
rating by Ginny Green
"My highest compliments are for Allie Ramirez. She was quick to personally answer the phone, and had all the right and appropriate answers to my questions. She is highly professional and yet treating me personally. I absolutely want you to know that Allie far exceeds any experience that I have had with any insurance agent ever!"
We responded:
"Thank you so much, Ginny, for sharing your experience! I'm delighted to hear that Allie provided you with such exceptional service. Her professionalism and personal touch truly make a difference. If you need further assistance, please don't hesitate to reach out."
Julie Cimino
January 17, 2025
5
out of
5
rating by Julie Cimino
"We would highly recommend Kerissa, she did a wonderful job helping us out and also saved our family a lot of money. We really appreciate this office."
We responded:
"Thank you, Julie, for your wonderful recommendation! We're so happy to hear that Kerissa was able to assist you and help save your family money. Your appreciation for our office means a lot. If you ever need further assistance, feel free to reach out. We're here to help!"
Jillian Hasselbrock
January 16, 2025
5
out of
5
rating by Jillian Hasselbrock
"Kerissa Tomlinson was so wonderful. She answered any and every question I had. We were having issues with our drive safe and save squares but she made sure to try everything she could till we were able to get them working. Definitely goes above and beyond. And if I have any questions especially with me working odd ours if I message their line she responds quick. Couldn't ask for a better insurance agent!"
We responded:
"Thank you, Jillian, for your wonderful feedback! I'm delighted to hear that Kerissa was able to assist you and answer all your questions. Her dedication to going above and beyond, even with your busy schedule, truly reflects our commitment to providing exceptional service. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Davilyn Crain
January 16, 2025
5
out of
5
rating by Davilyn Crain
"Thank you Allie for being so pleasant and awesome!!"
We responded:
"Thank you, Davilyn, for your wonderful feedback! I'm delighted to hear that Allie made your experience pleasant and awesome. If you have any more questions or need assistance, feel free to reach out to our office. We're here to help!"
Jodie Elderton
January 16, 2025
5
out of
5
rating by Jodie Elderton
"Had an amazing experience with great customer service! Super helpful and I felt at ease when speaking to Allie, will be using State Farm for many years."
We responded:
"Thank you, Jodie, for your wonderful feedback! I'm so happy to know that Allie provided you with such helpful service and made you feel at ease. We're grateful to have you as part of our State Farm family and look forward to serving you for many years to come. If you ever have any questions or need assistance, don't hesitate to reach out!"
Tanna Hurt
January 16, 2025
5
out of
5
rating by Tanna Hurt
"Kerissa has been so amazing! Made the process so easy — which is so important to me. Super professional and so sweet. So glad my daughter gave me her number!"
We responded:
"Thank you, Tanna, for sharing your experience! I'm delighted to hear that Kerissa made the process easy and enjoyable for you. Her professionalism and kindness truly shine through. We're grateful your daughter connected you with us. If you need any further assistance, feel free to reach out!"
Shyla Long
January 16, 2025
5
out of
5
rating by Shyla Long
"Kerissa is top tier! She is always on top of everything and has great communication. So knowledgeable and always ready to help with anything questions I may have and makes changes an easy task! I will always recommend her to everyone!"
We responded:
"Thank you, Shyla, for your wonderful feedback! I'm delighted to hear that Kerissa has been providing you with exceptional service. Her dedication to communication and making changes easy truly sets her apart. We appreciate your recommendation and are here for any future questions or needs you may have."
Justin Tomlinson
January 15, 2025
5
out of
5
rating by Justin Tomlinson
"Thanks kerrissa"
We responded:
"Thank you for your 5 star review! We are so glad you are pleased with our service."